FAQ

WILL I RECEIVE A TRACKING NUMBER?

Yes, within 2-3 business days you will receive a tracking number in your email. If you have not received one, please do contact us.

WHICH CURRENCY WILL I BE CHARGED IN?

We process all orders in USD currency.

HOW DO I CANCEL OR CHANGE MY ORDER?

If you need to make changes to your order you will need to contact us within 24hrs of placing the order.

POLYGEL IS HARD TO GET OUT OF THE TUBE?

Weather hot or cold, can make it hard or soft, please allow time for the gel to adjust to room temperature. 



DO YOU SHIP WORLDWIDE?

Yes, we do, free shipping is included around the whole globe!

I WANT TO RETURN MY ITEM, WHAT DO I DO?

You are free to return your order within 30 days as long as it is unused or broken and in its original packaging. You can read our Refund Policy at the bottom of this page.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us at our email trynailkndy@gmail.com and we will do our best to reply within 48 hours!

HOW LONG IS SHIPPING?

Due to high demand, please expect slight delays! 💜

We offer free insured shipping for all orders! Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

- USA: 7-10 business days
- Rest of world: 7-14 business days

Once it's shipped out, please allow 7-10 business days (to be safe) for domestic US shipping and 10-15 days for worldwide shipping during the Covid-19 pandemic & holiday season.