Refund policy

Eligibility for Refunds:

  • Refunds will be accepted within 15 days after receiving the item.
  • The item must be in the same condition as when received, unworn or unused, with tags, and in its original packaging.
  • Customers must provide the receipt or proof of purchase.

Return Process:

  • To start a return, customers can contact us at Support@tastynails.ca.
  • We will provide instructions on how and where to send the package.
  • Items sent back without prior return request will not be accepted.
  • A 20% restocking fee will be deducted from the total refund amount.

Damages and Issues:

  • Customers should inspect their order upon reception.
  • If the item is defective, damaged, or incorrect, customers must contact us immediately.
  • We will evaluate the issue and make it right.

Exceptions/Non-returnable Items:

  • Returns will only be accepted if the product was used correctly and following our provided instructions.
  • Certain items, such as hazardous materials, liquids, or gases, cannot be returned.
  • Sale items and gift cards are non-returnable.

European Union 14-Day Cooling Off Period:

  • Customers shipping to the European Union have the right to cancel or return their order within 14 days, without justification.
  • The item must be in the same condition as when received, unworn or unused, with tags, and in its original packaging.
  • Customers need to provide the receipt or proof of purchase.

Refund Process:

  • Customers must provide photographic evidence of defects or damages when submitting the refund request.
  • Our customer support team will review the evidence and assess the eligibility for a refund.
  • Once we receive and inspect the return, we will notify the customer about the approval status.
  • If approved, refunds will be processed within 10 business days to the original payment method.
  • Please note that it may take additional time for the bank or credit card company to process the refund.

For any further questions or concerns, customers can contact us at Support@tastynails.ca.